PBAOperating System

Case Study

Northshore Electrical

From reactive firefighting to disciplined growth planning.

Find Your PathBack to Stories

Engagement window

7 months

Industry context

Trade Services

Operating owner

Daniel Reid

Trade Services

Industry

Daniel Reid

Owner

7 months

Timeline

Starting Challenge

Revenue was growing, but delivery chaos and overdue invoicing were crushing cash confidence.

Interventions

  • Installed weekly revenue and delivery command rhythms
  • Redesigned quote follow-up process with SLA ownership
  • Built 13-week cash visibility and decision triggers
“We stopped guessing. Every week now has a scorecard, an owner, and a next move.”

Measured Change

Outcome table

Results tracked across the implementation window.

MetricBeforeAfter
Gross profit per hourBaseline+19%
Overdue invoicesBaseline-64%
Owner weekly admin loadBaseline-11 hrs

Gross profit per hour: Within 120 days of implementation.

Overdue invoices: Reduced after introducing follow-up ownership.

Owner weekly admin load: Freed for sales and leadership work.

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ChallengeInterventionsOutcomes

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